UCLA Medical Center learned in 2014 that a breast cancer patient had made abuse allegations against gynecologist Dr. James Mason Heaps, but officials did not move to fire him until four years later, after more accusations came to light, university records obtained by The Times and interviews show.
The patient said she told UCLA Health that she was “completely shocked and embarrassed” by what she claimed were inappropriate sexual touching and comments during a medical consultation. She also filed a complaint with the California Medical Board.
A month later, a UCLA Health manager told the woman that the executive chair and vice chair of the Department of Obstetrics and Gynecology had “thoroughly reviewed and investigated” the allegations, according to the documents reviewed by The Times. Virgie N. Mosley, manager of patient affairs, did not inform the woman about the review’s outcome, telling her in an April 2014 letter that the internal process was “confidential and remains protected information.”
That response described by the woman would be at odds with the University of California’s 2013 sexual misconduct policies, which required that “the complainant shall be informed if there were findings made that the Policy was or was not violated and of actions taken to resolve the complaint, if any.” And according to policy, any investigation of sexual misconduct complaints “generally shall include interviews with the parties if available.”
The woman said UCLA never interviewed her.
Mosley, who has retired from UCLA, could not be reached for comment.
The university’s actions raise new questions about whether UCLA did all it could to protect patients or follow UC guidelines at a time when the system touts itself as a national leader in establishing strong protocols that are sensitive to victims and responsive to complaints.
UCLA officials did not publicly announce that they had forced Heaps out for violating sexual misconduct policies until June 10, after Los Angeles prosecutors charged the gynecologistwith sexual battery and exploitation during the treatment of two patients in 2017 and 2018. UCLA medical officials earlier had told patients that he retired.
Heaps has denied any wrongdoing, and his attorneys have said he will fight the charges.
UCLA Chancellor Gene Block has apologized to patients for any harm caused and appointed an independent review committee to investigate how the university handled complaints against Heaps.
In an earlier interview with The Times, Block said he knew of no “red flags” about Heaps until he was told about a patient complaint of sexual misconduct in December 2017, which triggered a Title IX investigation.
In a disconnect between campus centers, UCLA Health never informed the Title IX office about the 2014 complaint. The Title IX office only learned of that complaint — along with another in 2015 — during its investigation of the 2017 allegation, according to UCLA Health spokeswoman Rhonda Curry.
UC policy at the time did not specify that all sexual misconduct complaints must be sent to the Title IX office. Now it does, under a 2016 overhaul to strengthen the system’s sexual misconduct procedures.
Curry said the independent review committee is investigating who knew of the prior complaints, what was done about them and why the 2014 case was never referred to the Title IX office.
The woman who filed the 2014 complaint said she tried to raise an alarm about Heaps and was brushed aside by UCLA medical officials. She said she was publicly disclosing details of her experience for the first time in order to hold the university accountable and prevent further harm to women.
“I didn’t want anyone else to be hurt,” said the Central California woman, who is not being identified by The Times because she is alleging sexual assault. When she found out about the allegations, “I was mortified. They could have prevented all this if they listened to me.”
Heaps and his attorney, Tracy Green, did not respond to a request to discuss the woman’s allegations.
In an earlier interview, Green said that all charges against her client were “baseless” and that Heaps would fight them. She said he was a “respected, talented and thorough gynecological oncologist” whose treatment was always medically necessary and done with respect for patients.
Green added that the California Medical Board had closed the 2014 complaint with no finding of wrongdoing. The woman who filed it said an investigator had interviewed her via Skype in June 2014 but that the board concluded it was a “she said-he said” case and took no action.
Heaps also is facing at least three civil lawsuits filed last month by women treated in 2015 and 2017.
Since UCLA made the allegations public, 102 people have contacted the university with concerns about Heaps as of July 1, and 123 people have expressed support for him, Curry said — adding that the university is following up with everyone who alleged inappropriate contact.
In the 2014 case, the patient was a 41-year-old single mother when she visited Heaps for a consultation on whether to remove her ovaries following a bilateral mastectomy, chemotherapy and radiation. It quickly became a physical exam, she said.
She alleged that the doctor began rubbing his bare hands “sensually” across her exposed stomach, then began to circle her naval with them like an “intimate partner.” After that, she alleged, Heaps lifted a paper sheet covering the lower half of her body and ran a gloveless finger through her pubic hair, twirling it as he searched for a potential incision point.
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SOURCE: Los Angeles Times, Richard Winton an Teresa Watanabe
